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Privacy Policy

  1. Introduction

This Global Privacy Policy (“Privacy Policy”) describes how Giggi, Inc. and its affiliates will gather, use, and maintain your Personal Information on the Giggi, Inc. Platform. It will also explain your legal rights with respect to that information.

By using the Giggi, Inc. Platform, you confirm that you have read and understand this Privacy Policy, and our Global Terms of Service (together referred to herein as the “Agreement”). The Agreement governs the use of the Giggi, Inc. Platform. Giggi, Inc. will collect, use, and maintain information consistent with the Agreement.

  1. General Terms

In this Privacy Policy:

  • Giggi, Inc. may be referred to as “Giggi,Inc.”, “we”, “our”, or “us”.
  • We call a user of the giggi,Inc. Platform “User”, “User”, “you”, “your”, or “Empolyee”, as appopriate.
  • Our website (www.giggi.io) is referred to as the “Site”
  • The mobile applications (whether on iOS or Android) are referred to as the “Apps”.
  • Giggi, Inc.’s Sites, Apps and related services, information and communications are collectively referred to as the “Giggi,Inc. Platform.”
  • “Terms of Service” refers to our Global Terms of Service, which can be found here. This Privacy Policy is incorporated into, and considered a part of, the Terms of Service.

  1. Information Collection

Information you provide to Giggi, Inc.

Giggi, Inc. collects certain personally identifiable information about you, including information that can identify, relate to, describe, be associated with you, or is reasonably capable of being associated with you (“Personal Information”). Examples of Personal Information that Giggi, Inc. collects include but are not limited to:

Contact Information.

This may include your first and last name, postal address, telephone number, and email address.

Billing Data

including your payment instrument number (such as a credit or debit card number), expiration date, and security code as necessary to process your payments.

Identity Information.

If you are an employee, we may collect Personal Information, such as your date of birth and address, together with the result of basic criminal record checks as provided by you, or by our Third-Party Agents (as defined below), as applicable and to the extent permitted by law in your jurisdiction, as well as such information as may be needed to validate your identity.

Financial Information.

To help employees set up a payment account and help employers make payments to the employees and pay fees to Giggi, Inc., we may collect financial information, including credit card number, bank routing numbers, tax information, taxpayer identification number, and other payment information, as applicable. We use Financial Information in order to operate the Giggi, Inc. Platform and to ensure that employees are paid by the employers. We do this as necessary for our legitimate interests in providing our platform and services and to fulfill our contracts with Users. To keep your financial data secure, we have contracted with a third party to maintain and process your payment information.

Employment Information.

We collect employment and education history, transcripts, writing samples, and references as necessary to consider your job application for open positions.

Content Information.

You also may choose to send Giggi, Inc. Personal Information in an email or chat message containing inquiries about the Giggi, Inc. Platform and we use this Information in order to help us respond to your inquiry. We also collect content within any messages you exchange with other Users through the Giggi, Inc. Platform (such as through our chat functionality).

We require that you furnish certain information when you register an account with us in order to provide services through the Giggi, Inc. Platform. For example, if you are an employer, we collect your first and last name, email address, and your zip or postal code in order to create and administer your Giggi, Inc. account. We also collect additional information in order to facilitate your booking request, such as information about the task you are seeking, the time, date and location of the task, and Billing Data. If you are an emploee, we collect your first and last name, email address, mobile phone number and zip or postal code in order to create and administer your Giggi, Inc. account and facilitate communications between you and your employers through the Giggi, Inc. Platform. We also collect information about your tasks, rates, and skills, as well as Identity Information and Financial Information.

  1. Information Giggi, Inc. Collects Automatically

We automatically collect certain information when you use the Giggi, Inc. Platform. The categories of information we automatically collect are as follows:

Service Use Data

including data about features you use, pages you visit, emails and advertisements you view, portions of the Giggi, Inc. Platform that you view and interact with, the time of day you browse, and your referring and exiting pages.

Location Data

including imprecise location data (such as location derived from an IP address or data that indicates a city or postal code level), and, with your consent, precise location data (such as latitude/longitude data). When you visit the Giggi, Inc. Platform via a native mobile application, we use, with your consent when required under applicable law, GPS technology (or other similar technology) to determine your current location in order to determine the city you are located in and display a relevant location map. We will not share your current location obtained in this manner with other Users.

  1. Giggi, Inc.’s Use of Information

We collect and use information for business and commercial purposes in accordance with the practices described in this Privacy Policy. Our business purposes for collecting and using information include:

  • To operate and make available the Giggi, Inc. Platform. We use your data to connect you with other Users to enable the posting of, selection for, completion of, and payment for Tasks, in order to fulfill our contracts with Users;
  • For billing and fraud prevention, on the basis of our legitimate interests in ensuring a safe and secure environment in which Employers and Employees can meet and conduct business, and in order to comply with our legal obligations;
  • To conduct identification and criminal background checks, if applicable and to the extent permitted by local law, on Users, in order to advance our legitimate interests as well as for the substantial public interest of ensuring the safety of our Users both online and offline, preventing or detecting unlawful acts, protecting the public against dishonesty, and maintaining the integrity of the Giggi, Inc. Platform given that Employees often interact directly with Employers and may enter their homes;
  • To analyze Giggi, Inc. Platform usage as necessary for our legitimate interest in improving the Giggi, Inc. Platform to grow our business;
  • To contact you and deliver (via email, SMS, push notifications, or otherwise) transactional information, administrative notices, marketing notifications, offers and communications relevant to your use of the Giggi, Inc. Platform, with your consent when required under applicable law, as necessary for our legitimate interests in proper communication and engagement with our Users, and in promoting our business;
  • To provide you with customer support in order to fulfill our contracts with Users;
  • For internal market research for our legitimate interest in improving the Giggi, Inc. Platform to grow our business;
  • For troubleshooting problems for our legitimate interests in ensuring a safe and secure environment in which Users can meet;
  • To assist Users in the resolution of complaints and disputes between them, as necessary for our legitimate interests in facilitating good relations among Users;
  • To enforce our Terms of Service and our legitimate interests in ensuring our Agreement is complied with; and
  • As otherwise set forth in the Agreement.
Cell Phone Numbers.

Giggi, Inc. may use your cell phone number to call or send recurring text messages to you, using an autodialer or prerecorded voice, in order to provide you notifications about Tasks, for marketing purposes (with your consent where required by law), and to administer the Giggi, Inc. Platform. If you would like more information about our policy, or how to opt out, please review the “Your Rights and Choices” section below or Section 9 of our Terms of Service. You may be liable for standard SMS and per-minute charges by your mobile carrier. Giggi, Inc. may also message you via push notifications (with your consent when required under applicable law), which you can opt-out of on your mobile device. Data rates may apply.

Call recordings.

Calls to or from Giggi, Inc. or its Third Party Agents may be monitored and recorded for the purposes of quality control and training. Such calls may contain Personal Information.

   6. Information Sharing

We only share the Information we collect about you as described in this Privacy Policy or as described at the time of collection or sharing, including as follows:

Third Party Agents.

We share information, including Identity Information, with entities that process information on our behalf for our business purposes. We contractually prohibit our Third-Party Agents from retaining, using, or disclosing information about you for any purposes other than performing the services for us, although we may permit them to use information that does not identify you (including information that has been aggregated or de-identified) for any purpose except as prohibited by applicable law.

To operate the Giggi, Inc. Platform, including processing your transactions, we may share your Personal Information with our agents, representatives, vendors and service providers (“Third Party Agents”) so they can provide us with support services as follows:

  • Email origination;
  • Identity checks (currently carried out by our providers Checkr (U.S) to the extent permitted by applicable law;
  • Receipt, invoice, or support services;
  • Customer relationship management services;
  • Data analytics;
  • Marketing and advertising;
  • Website hosting;
  • Communications services;
  • Technical support;
  • Financial transaction fulfillment (in which we are currently supported by Stripe, who processes your Personal Information in accordance with its own privacy policy) and related chargeback and collection services; and
  • To otherwise help us provide the Giggi, Inc. Platform.
Other Users.

Giggi, Inc. facilitates contact between Employers and Employees and reserves the right to share one User’s contact information (e.g., name, phone number, email, or postal address) with other Users, or with the recipient User’s legal or other authorized representative, in order to: (1) facilitate or communicate the resolution of an investigation or dispute related to or arising from an interaction between two or more Users of the Giggi, Inc. Platform; or (2) facilitate the performance of a Task. This exchange of information is essential to the operation of the Giggi, Inc. Platform.

Legal Obligations.

Giggi, Inc. and our Third Party Agents may disclose your Personal Information or User Generated Content to courts, law enforcement, governmental or public authorities, tax authorities or authorised third parties, if and to the extent required or permitted to do so by law or where disclosure is reasonably necessary to: (i) comply with Giggi, Inc.’s legal or regulatory obligations; (ii) respond to a court order, warrant or subpoena; (iii) respond to a valid legal request relating to an investigation into alleged criminal or illegal activity; or (iv) respond to or address any other activity that may expose us to legal or regulatory liability.

In jurisdictions where Giggi, Inc. is, according to applicable law, required to collect or remit information about Users’ permits, licences, tax, or social security registrations, Giggi, Inc. and our Third Party Agents may disclose information, including but not limited to, User contact details, identification information, transaction dates and amounts, license and permit status, and tax identification number(s) to applicable governmental authorities.

Giggi, Inc. reserves the right to disclose Personal Information from both private and public areas of the Giggi, Inc. Platform in the absence of a court order, warrant, or subpoena, to the extent permitted by applicable law, if we are given reason to believe, in our sole discretion, that someone is causing injury to or interfering with the rights of Users, the general public, or Giggi, Inc. or its partners, parents or affiliates.

It is our policy to provide notice to Users before producing their information in response to law enforcement requests unless (i) we are prohibited or otherwise constrained by law or court order from doing so, (ii) we have reason to believe the User’s account has been compromised such that the notice would go to the wrong person, or notice would otherwise be counterproductive or would create a risk to safety, or (iii) it is an emergency request and prior notice would be impractical (in which case we may provide notice after the fact).

Merger or Acquisition.

Giggi, Inc. reserves the right to share information in connection with, or during negotiations of, any proposed or actual merger, purchase, sale, or any other type of acquisition or business combination of all or any portion of our assets, or transfer of all or a portion of our business to another business.

Public Areas. 

Your profile on the Giggi, Inc. Platform consists of information about you and your business, and may include information such as photographs, your years in business, skills and expertise, hourly pay rates, feedback/rating information, and other information, including your username (“Profile”). The information in your User Profile may be visible to all Users and the general public. If you choose to post a Task via the Giggi, Inc. Platform, the contents of such listing will be viewable to Employees you select on the Giggi, Inc. Platform.

  1. Your Rights and Choices

Push Notifications.

You have the option to receive updates and relevant offers via push notifications in your app. These notifications can be configured in the settings of your mobile device at any time.

Corrections to Profile.

You have the right to access, update, and correct inaccuracies in your Giggi, Inc. Profile at any time by logging in and clicking on the “Account” tab. There, you can view, update, and correct your Account information.

So that we may protect the integrity of the Giggi, Inc. Platform, there are certain pieces of information, such as your age, that you cannot alter yourself. For example, since children under the age of majority in their jurisdiction of residence are not allowed to register as Users, we need to take reasonable measures to preserve the accuracy of our Users’ ages. You may contact us at privacy@giggi.io if there is a need to make a correction to such data. Please see Section 11, Children’s Privacy, for more details.

If you are a California Resident, please see the Additional Disclosures for California Residents section below.

  1. Giggi, Inc.’s Information Retention Policy

We retain personal data for as long as you are a User in order to meet our contractual obligations to you, and for such longer period as may be in our legitimate interests and to comply with our legal obligations (see Exhibit A for exemplar document retention periods). We may also retain data from which you cannot directly be identified, for example where stored against a randomly-generated identifier so we know the data relates to a single User, but we cannot tell who that User is. We use this kind of data for research purposes and to help us develop and improve our services, and we take appropriate measures to ensure you cannot be re-identified from this data.

  1. Giggi, Inc.’s Security of Collected Information

Your Giggi, Inc. account is protected by a pin send to your phone or email so that only you and authorized Giggi, Inc. staff have access to your account information. In order to maintain this protection, do not give your phone/email password to anyone. Also, if you share a computer, you should sign out of your Giggi, Inc. account. This will help protect your information entered on public terminals from disclosure to third parties.

Giggi, Inc. implements and maintains reasonable administrative, physical, and technical security safeguards to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. Giggi, Inc. has staff dedicated to maintaining this Privacy Policy and other privacy initiatives, periodically reviewing security, and making sure that every Giggi, Inc. employee is aware of our security practices. Nevertheless, transmission via the internet is not completely secure and we cannot guarantee the security of information about you.

  1. Notification of Changes

Giggi, Inc.’s Privacy Policy is periodically reviewed and enhanced as necessary. This Privacy Policy might change as Giggi, Inc. updates and expands the Giggi, Inc. Platform. Giggi, Inc. will endeavor to notify you of any material changes by email. Giggi, Inc. also encourages you to review this Privacy Policy periodically.

  1. Children’s Privacy

This service is intended for a general audience, and is not directed at children under 16 years of age. In certain jurisdictions, this minimum age may be higher. Please check the Jurisdiction-specific Provisions below for more information.

We do not knowingly gather personal information (as defined by the U.S. Children’s Privacy Protection Act, or “COPPA”) in a manner not permitted by COPPA. If you are a parent or guardian and you believe that we have collected information from your child in a manner not permitted by law, please let us know by contacting us here. We will remove the data.

We do not knowingly collect or “sell” the Personal Information of minors under 18 years old who are California residents.

  1. Contacting Us

If you have any questions about this Privacy Policy or the manner in which we or our Third-Party Agents treat your Personal Information, the practices of the Site, your dealings with the Giggi, Inc. Platform, or if you have technical problems, you may contact us here.

Giggi, Inc.’s staff will respond to all mail or email from Users with questions about privacy, including the types of Personal Information stored on the Giggi, Inc. databases, and requests to know, delete or rectify such Personal Information.

  1. Jurisdiction-specific Provisions

A.Residents of the United States of America

Information of U.S. Users.

Our collection, use, and retention of the Personal Information of U.S. Users is in accordance with applicable U.S. laws, as is our determination of what is deemed to be “personal data and/or information.”

Giggi, Inc. expressly disclaims any liability that may arise should any other individuals obtain the information you submit to the Giggi, Inc. Platform.

Giggi, Inc.’s Security of Collected Information.

While Giggi, Inc. will use commercially reasonable efforts to ensure the security of all Personal Information, we expressly disclaim any liability for any unauthorized access to or use of our secure servers and/or any and all Personal Information stored therein, and you agree to hold Giggi, Inc. harmless for any damages that may result therefrom. If you have any further questions on this issue, please refer to the Terms of Service.

Additional Disclosures for California Residents

These additional disclosures for California residents apply only to individuals who reside in California. The California Consumer Privacy Act of 2018 (“CCPA”) provides additional rights to know, delete and opt out, and requires business collecting or disclosing Personal Information to provide notice of rights California residents have and can exercise.

California Notice of Collection.

We have collected Personal Information corresponding to the following categories enumerated in the CCPA, including within the last 12 months.

  •  Identifiers, including name, address, email address, account name, Social Security Number, IP address – and an ID number assigned to your account.
  •  Customer records, phone number, billing address, credit or debit card information, employment or education information.
  •  Demographic information, such as your age or gender. This category includes pieces of Personal Information that also qualify as protected classification characteristics under other pre-existing California or federal laws.
  •  Analytics and Advertising, including purchases and engagement with the Giggi, Inc. Platform.
  •  Internet activity, including history of visiting and interacting with our Service, browser type, browser language and other information collected automatically.
  •  Geolocation data, including location enabled services such as WiFi and GPS.
  •  Inferences, including information about your interests and preferences.

For more information on what we collect, including the sources we receive information from, review Section 3, Information Collection. We collect and use these categories of personal information for the business purposes described in Section 5, Giggi, Inc.’s Use of Information, including to provide and manage the Giggi, Inc. Platform.

Giggi, Inc. does not generally sell information as the term “sell” is traditionally understood. However, to the extent “sale” under the CCPA is interpreted to include advertising technology activities such as those disclosed in Section 5, Giggi, Inc.’s Use of Information, as a “sale,” we will comply with applicable law as to such activity.

Giggi, Inc. discloses the following categories of information for commercial purposes:

  •  Commercial Information;
  •  Demographic Data;
  •  Location Data;
  •  Identifiers;
  •  Inferences; and
  •  Internet activity.

We use and partner with different types of entities to assist with our daily operations and manage the Giggi, Inc. Platform. Please review Section 6, Information Sharing, for more detail about the parties with which we share Personal Information.

Right to Know and Delete.

If you are a California resident, you have the right to know certain information about our data practices in the preceding 12 months. In particular, you have the right to request the following from us:

  • The categories of Personal Information we have collected about you;
  • The categories of sources from which the Personal Information was collected;
  • The categories of Personal Information about you we disclosed for a business purpose or sold;
  • The categories of third parties to whom the Personal Information was disclosed for a business purpose or sold;
  • The business or commercial purpose for collecting or selling the Personal Information; and
  • The specific pieces of Personal Information we have collected about you

In addition, you have the right to delete the Personal Information we have collected from you. However, this is not an absolute right and Giggi, Inc. may have legal grounds for keeping such data.

To exercise any of these rights, please submit a request at privacy@giggi.io. In the request, please specify which right you are seeking to exercise and the scope of the request. We will confirm receipt of your request within 10 days. We may require specific information from you to help us verify your identity and process your request. If we are unable to verify your identity, we may deny your requests to know or delete.

Right to Non-Discrimination.

You have the right to non-discriminatory treatment by us, should you exercise any of your rights.

Shine the Light.

Customers who are residents of California may request: a list of the categories of Personal Information disclosed by us to third parties during the immediately preceding calendar year for those third parties’ own direct marketing purposes, and (ii) a list of the categories of third parties to whom we disclosed such information. To exercise a request, please contact us at privacy@giggi.io. Requests must include “California Shine the Light Request” in the first line of the description and include your name, street address, city, state, and ZIP code. We may require additional information from you to allow us to verify your identity and are only required to respond to requests once during any calendar year. Please note that Giggi, Inc. is not required to respond to requests made by means other than through the provided email address or mail address.

Last updated: 01/05/2022